Informal resolution first. Before filing a claim, you and we agree to try to resolve the dispute informally: send a written description of the dispute to the contact in Section 19, and allow 60 days for good-faith discussion.
Arbitration. Any dispute not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small-claims court or seek injunctive relief for intellectual-property misuse. The Federal Arbitration Act governs this section.
Class waiver. Disputes will be arbitrated only on an individual basis. Neither party may participate in a class, consolidated, or representative action, to the fullest extent permitted by law.
30-day opt-out. You may opt out of this arbitration agreement by emailing the contact in Section 19 within 30 days of first accepting these Terms, stating your name, account email, and intent to opt out. Opting out does not affect any other provision of these Terms.